Shipping Policy

At KIVO Limited, we are committed to ensuring a seamless and enjoyable shopping experience for all our customers. Here’s everything you need to know about our shipping process.

1. Shipping Locations

We currently offer shipping to Canada and [list of other countries or regions you ship to, e.g., USA, UK, Australia, etc.]. If your location is not listed, please contact us, and we will do our best to accommodate your shipping needs.

2. Processing Time

• All orders are processed within [1-3 business days] of receiving payment.
• Please note that during peak seasons (holidays, sales, etc.), processing times may take a little longer.
• Once your order is processed, you will receive a confirmation email, along with tracking information if applicable.

3. Shipping Methods and Costs

We offer the following shipping options:

• Standard Shipping: Delivery typically takes [X-Y] business days, depending on your location.
• Expedited Shipping: Faster delivery within [X] business days.
• Express Shipping: Guaranteed delivery within [X] business days.

Shipping charges will be calculated at checkout based on the shipping method and delivery address.

• Free Shipping: Enjoy free standard shipping on all orders over [X amount] within Canada.
• For international orders, shipping fees will be calculated during checkout.

4. Order Tracking

After your order is shipped, we will send you a tracking number via email so you can track your package in real time. You can also check your order status via the carrier’s website.

5. Customs, Duties, and Taxes

• For international orders, please note that KIVO Limited is not responsible for any customs duties, taxes, or other fees that may be imposed by your country’s customs authorities. These charges are the responsibility of the customer.
• We recommend checking with your local customs office for more details before placing your order.

6. Lost or Damaged Orders

• Lost Orders: If your order is lost during shipping, please contact us immediately. We will work with the carrier to resolve the issue and track down your package.
• Damaged Orders: If your order arrives damaged, please contact us within [X] days of receiving the item. Kindly provide a photo of the damaged product, and we will offer a replacement or refund based on your preference.

7. Returns and Exchanges

If you wish to return or exchange your order, please review our [Returns & Exchanges Policy] for more details.

8. Customer Support

If you have any questions or need assistance regarding shipping, please feel free to contact us:

• Email: [email protected]
• Phone: +1 437-556-4527

We’re happy to help!