Privacy Policy
At KIVO Limited, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect the personal information you provide to us when using our website or purchasing products. By accessing our website and making purchases, you agree to the practices described in this policy.
1. Information We Collect
We collect different types of information in order to provide a better service for our customers, including:
- Personal Information: When you make a purchase or sign up for an account, we may collect your name, address, email, phone number, and payment information.
- Non-Personal Information: We may collect non-personal information such as browser type, IP address, device information, and browsing behavior on our website.
- Cookies and Tracking Technologies: Our website may use cookies and other tracking technologies to enhance user experience, such as remembering your preferences, tracking products in your cart, and analyzing traffic on our site.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing and Delivery: To process and deliver your orders, send order confirmations, and manage your account.
- Customer Support: To provide customer service and respond to inquiries or issues regarding your purchases or account.
- Marketing and Promotions: With your consent, we may use your email to send newsletters, promotional offers, and updates about new products or services.
- Improving Our Services: We use the information to improve our website, products, and services based on user feedback and behavior.
3. How We Protect Your Information
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Using SSL encryption to secure sensitive data such as payment information.
- Restricting access to personal information to authorized personnel only.
- Regular security audits to ensure the safety of your data.
However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.
4. Sharing Your Information
We may share your information in the following cases:
- Service Providers: We may share your personal information with trusted third-party service providers who assist in order processing, shipping, payment processing, and marketing. These providers are only permitted to use your information to perform services on our behalf.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid legal requests by public authorities, such as a court or government agency.
- Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you of any such change through email or a notice on our website.
5. Your Rights
You have the right to:
- Access: Request a copy of the personal information we hold about you.
- Correction: Update or correct any inaccurate information we have about you.
- Deletion: Request the deletion of your personal information, subject to applicable legal requirements.
- Opt-Out: You may opt out of receiving marketing emails at any time by clicking the “unsubscribe” link in our emails or by contacting us directly.
To exercise any of these rights, please contact us at [email protected].
6. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience on our website. Cookies are small files stored on your device that help us remember your preferences and improve website functionality. You can control the use of cookies through your browser settings. Please note that disabling cookies may affect some features of the website.
7. Third-Party Links
Our website may contain links to other websites that are not operated by us. We are not responsible for the privacy practices or content of third-party websites. We encourage you to read the privacy policies of any third-party sites you visit.
8. Children’s Privacy
We do not knowingly collect or solicit personal information from children under the age of 13. If we discover that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as quickly as possible. If you believe we have collected such information, please contact us immediately at [email protected].
9. Changes to This Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, along with the updated date. Please review this page periodically to stay informed of how we are protecting your information.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or the way your information is handled, please contact us:
- Email: [email protected]
- Phone: +1 437-556-4527